Privacy Policy for Valiant Education Ltd

Effective Date: October 1st 2024

At Valiant Education Ltd (“we,” “us,” or “our”), we are committed to protecting the privacy and security of the personal information of our clients, visitors, and users of our website. This policy outlines how we collect, use, store, and protect your personal information, in accordance with the UK General Data Protection Regulation (GDPR) 2024.

We want to assure you that Valiant Education Ltd does not sell, rent, or trade email lists or any other personal information with other businesses for marketing purposes.

1. Who We Are

Valiant Education Ltd – 6 Park Place, Leeds, LS1 2RU

For the purposes of data protection law, Valiant Education Ltd is the Data Controller of the personal data we collect from you.

2. What Personal Data We Collect

We may collect the following personal data when you interact with us:

• Name
• Email address
• Telephone number
• Address
• Payment information (for services or products)
• IP address
• Website usage data (via cookies and analytics tools)

3. How We Collect Personal Data

We collect personal data in the following ways:

• Direct Interactions: When you fill out forms, register for services, sign up for newsletters, or contact us directly.
• Automated Technologies: We use cookies and similar tracking technologies on our website to gather usage data and improve your browsing experience.
• Third Parties: Occasionally, we may receive personal information from third-party services we use, such as payment processors.

4. How We Use Your Personal Data

We use the personal information collected from you for the following purposes:

• To provide and manage services you request from us.
• To process payments and manage subscriptions.
• To send marketing communications (with your explicit consent).
• To respond to your inquiries or feedback.
• To maintain and improve our website and services.
• To meet our legal obligations, such as fraud prevention or complying with financial reporting.

5. Google Analytics

When you visit https://www.valianteducation.co.uk (example URL), we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This helps us analyze traffic to our site to improve our services. This information is processed in a way that does not identify anyone. We do not attempt to find out the identities of visitors using Google Analytics, nor do we allow Google to do so.

6. Third-Party Services

We use the following third-party services to manage specific business processes:

• Stripe: For payment processing. View their privacy policy here.
• FluentCRM, Active Campaign and Go High Level: For managing customer relationship data.

We only share personal data with third-party services to the extent necessary to fulfil the purpose outlined in this policy, and only after ensuring those services comply with GDPR requirements.

7. When We Disclose Personal Data

We may share your personal data in the following circumstances:

• With third-party service providers that perform services on our behalf (e.g., payment processing, website hosting).
• When legally required: To comply with legal obligations, court orders, or government requests.
• To protect our business: Where necessary to protect the rights, property, or safety of Valiant Education Ltd or others.

8. How We Protect Your Personal Data

We are committed to keeping your personal data secure. We take appropriate measures, including encryption, access controls, and regular security assessments, to protect your information from unauthorized access, alteration, disclosure, or destruction.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we will securely delete or anonymise your personal data.

10. Your Data Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may ask us to correct or update inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): You may request that we delete your personal data, subject to legal constraints.
• Right to Restrict Processing: You may ask us to restrict the processing of your data in certain circumstances.
• Right to Data Portability: You may request a copy of your personal data in a machine-readable format to transfer to another provider.
• Right to Object: You may object to our processing of your personal data in certain circumstances.

To exercise these rights, please email us at [Insert Business Email]. We will respond to your request within one month.

11. Cookies

We use cookies on our website to enhance user experience and analyze website traffic. You can control the use of cookies through your browser settings. For more detailed information about the cookies we use, please refer to our Cookie Policy.

12. Changes to This Privacy Policy

We review this Privacy Policy regularly to ensure compliance with legal obligations and best practices. Updates will be posted on our website, and we will notify you via email where significant changes are made.

This policy was last reviewed on [Insert Date]. We recommend checking this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or would like to exercise any of your data rights, please contact us:

Valiant Education Ltd – 6 Park Place, Leeds, LS1 2RU